Frequently Asked Questions
SpotHero is a parking reservation platform that helps you find and book hourly, monthly, airport, and event parking at thousands of lots and garages across North America.
With SpotHero, you'll receive a prepaid parking reservation instantly, backed by the SpotHero Parking Guarantee.
If an event runs late and you have purchased SpotHero Event Parking, there’s no need to leave early.
We work directly with parking operators to ensure that adequate personnel and resources are available to accommodate extended parking times for major events whenever possible.
If a parking operator is unable to accommodate an event when it runs late and you have trouble exiting, our Customer Hero team is here to help. Don’t hesitate to reach out for support in the moment.
Have no fear, our Customer Heroes are here! If you need assistance with your reservation, please reach out to our Hero team at (844) 324-7768 or support@spothero.com.
Please have your rental ID number ready to help them quickly locate the relevant information.
Have other questions? Check out SpotHero's FAQ Page.


