SpotHero Parking Guarantee

Pay and Park with Confidence

When you pay with SpotHero, we guarantee you will have a spot to park in, at the price you paid, or your money back. If you're having an issue with your reservation or you're not satisfied, please call us immediately at (844) 324-7768, and we'll do our best to make it right. Our customer hero team is here 7 days a week, 365 days a year!

Contact our Heroes

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40 Million Cars Parked since 2011

A+ Better Business Bureau Rating

Our Guarantee

Your Parking Reservation is 100% Guaranteed. When you pay with SpotHero, we guarantee you will have a spot to park in, at the price you paid, or your money back.

While SpotHero does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels and avoid overbooking. All SpotHero reservations include: 

  • Lot Full Protection: If a parking facility is ever full when you arrive, call us immediately! We’ll rebook your parking at the closest available nearby facility* at no extra charge, or offer you credit or a full refund. We’ll also reach out to our partner to prevent this from happening again.
  • 365-Day Customer Support: SpotHero has your back. If you have any issues while parking, please call our Customer Heroes immediately. Talk to a real person 7 days a week 6am-11pm CST, even holidays.
  • Free Cancellation: Plans change. With SpotHero, you can easily cancel your parking reservation up to the minute it starts for a full refund!** Full cancellation policy

Terms of Guarantee

* Replacement reservations are determined by SpotHero in its sole discretion based on cost, quality, availability and other factors.

** Some exceptions may apply, and we will communicate where a different policy applies. For more information, please see our Terms of Use.

SpotHero will investigate all claims under this Parking Guarantee and determine resolutions on a case-by-case basis. Such decisions are final. SpotHero may temporarily or permanently suspend any User who attempts to abuse this Parking Guarantee and may report any such abuse to the appropriate legal authorities.

This Parking Guarantee is effective as of Oct 1, 2019. If we change this Parking Guarantee, we will post a revised version of the Parking Guarantee on the Site, which shall automatically replace the terms of this Parking Guarantee. Your use of the Site and the Services following the effective date of the revised Parking Guarantee will constitute your acceptance of the revised Parking Guarantee. If you do not agree with the terms of this Parking Guarantee or any revised version of this Parking Guarantee, do not continue to use the Site or Services.