SpotHero Parking Guarantee
Pay and Park with Confidence
When you pay with SpotHero, we guarantee you will have a spot to park in at the price you paid or your money back. If you need help with your reservation, please contact us at (844) 324-7768, and we'll do our best to make it right. Our world-class Customer Hero team is available 7 days a week, 365 days a year.
We have a 4.8 in the App Store
We've parked over 75 million cars
We've been around since 2011
Our Guarantee
Your Parking Reservation is 100% Guaranteed. When you pay with SpotHero, we guarantee you will have a spot to park in at the price you paid or your money back.
While SpotHero does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels to avoid overbooking. All SpotHero reservations include:
365-Day Customer Support: SpotHero has your back. If you need help with your reservation, don't hesitate to contact our world-class Customer Hero team, available 7 days a week, 6 am-11 pm CST.
Free Cancellation: Plans change. With SpotHero, you can easily cancel your parking reservation up to the minute it starts for a full refund!** Full cancellation policy
Terms of Guarantee
* Replacement reservations are determined by SpotHero in its sole discretion based on cost, quality, availability and other factors.
** Some exceptions may apply, and we will communicate where a different policy applies. For more information, please see our Terms of Use.
SpotHero will investigate all claims under this Parking Guarantee and determine resolutions on a case-by-case basis. Such decisions are final. SpotHero may temporarily or permanently suspend any User who attempts to abuse this Parking Guarantee and may report any such abuse to the appropriate legal authorities.
This Parking Guarantee is effective as of Oct 16, 2023. If we change this Parking Guarantee, we will post a revised version of the Parking Guarantee on the Site, which shall automatically replace the terms of this Parking Guarantee. Your use of the Site and the Services following the effective date of the revised Parking Guarantee will constitute your acceptance of the revised Parking Guarantee. If you do not agree with the terms of this Parking Guarantee or any revised version of this Parking Guarantee, do not continue to use the Site or Services.