FREQUENTLY ASKED QUESTIONS

  • How does SpotHero work?

    SpotHero is a parking reservation service. We partner with different facilities nationwide to provide you with tons of parking options and premium rates.

    While SpotHero does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park!

  • Is SpotHero legit?

    Short answer: Yes! SpotHero is definitely legit.

    Here are some reasons why:

    • The company has more than 140 employees and parked more than 5M cars
    • The mobile apps each have outstanding reputations (+4.5 ratings from more than 2,500 reviews)
    • The customer service department is frequently praised for resolving parking issues you never thought could be solved.

    The Today Show even covered SpotHero! SpotHero stays engaged with the community and customers on social media. Check us out on Twitter, Facebook, Instagram, LinkedIn, YouTube, Yelp, and Google Plus.

    All to make parking easy. Have no fear, SpotHero is legit. If you’re still not sure, you can register without buying a spot, and receive emails to learn more about how it works, and get parking deals in your city.

    Learn more about SpotHero.

  • What do the prices mean?

    Our app and website sets the default time to 3 hours, starting at the time you make the search.The rate listed in the green search bubbles reflects the price you would pay for your entire stay.

    To get a proper rate estimate, update your search by adjusting the times and you will be able to compare the cost of your reservation at various different locations within a mile radius, (you can expand your radius to see more options).

  • How do I change the dates/times on my reservation?

    You can change the reservation start or end times, or cancel your reservation, any time before the reservation begins. To do so, log into your account and go to your reservations. On the website, you’ll be able to make changes from there. In the app, click into the reservation you want to change and press “Edit.” You can also extend your reservation once it’s started as long as the reservation is still in session and inventory is available! If you need to make changes to the start time after the reservation’s started, give us a call at (312) 566-7768 and we can help to see what’s available for you!

  • How do I know what to do when I pull up?

    Any time you book a spot with SpotHero, you will be sent a Parking Pass. Your Parking Pass has everything you need: the time of your reservation, directions, important details and restrictions, and what to do once you’re there. The “How to Redeem” steps on your parking pass will tell you how to get your reservation validated so you can park and be on your way!

  • Do I have to enter and exit on the exact times on the pass?

    Similar to how a hotel reservation works, you can enter at any time after the start time listed on your SpotHero reservation and you can depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8am, and must leave anytime between before 8PM.

    Please be aware, any time spent parked outside of your reservation is subject to ticket, tow, or an additional charge (at the drive-up rate) from the parking facility.

  • Is my spot guaranteed?

    We guarantee you will have a spot to park at the rate you selected when you reserve through SpotHero! While SpotHero does not physically hold a certain spot open for each reservation, our parking partners provide inventory information to prevent overbooking. In the rare occasion there is an issue, please call our support line at 312-566-7768. Our heroes will direct you on what to do next.

  • Is my vehicle oversized?

    Below is a guide of what types of vehicles are generally considered oversized. Almost all NYC garages charge an extra fee for oversized vehicles. This fee is assessed and paid upon arrival, and is determined by the on-site staff.

    Standard-Size vehicles include the following:

    • 2-door cars (Honda Civic)
    • 4 door cars (BMW 7-series)
    • Station Wagons/smaller crossovers (Porsche Panamera is ok | Subaru Crosstrek is not)

     

    Oversized Vehicles include the following:

    • SUV’s (Ford Explorer | Any Jeep)
    • Minivans (Honda Odyssey)
    • Pickup Trucks (Dodge Ram)
    • Semi Trucks (International Semis)
    • Box Trucks (UHaul Trucks)
  • What is SpotHero's cancellation/refund policy?

    Contact us up to the minute before your reservation begins for a full refund back to your card.

    We understand life happens and sometimes you are unable to give us a call in the moment. If you have an issue with any SpotHero reservation please contact our Hero team and we will do everything we can to help you out!

  • How do I report a problem?

    Having some trouble? Have no fear, our Customer Heroes are here! If you would like to report an issue please reach out to our Hero team either by phone (312) 566-7768, or email – Support@spothero.com for a prompt resolution.

    Please note – If you have already made a reservation, please have either the Rental Id number (located in the confirmation email) or the email address you used to book handy to help us quickly locate your information.

  • How does SpotHero work?

    SpotHero is a parking reservation service. We partner with different facilities nationwide to provide you with tons of parking options and premium rates.

    While SpotHero does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park!

  • How does the billing cycle work?

    Most locations are set up with the billing cycle to be on the 1st and the 15th of every month.

    There is a 2-day leeway window available on either side of those dates. The closer you choose a start date toward the 1st or the 15th, the more likely you will be to getting a correct billing cycle.

    If your start date is the 15th of the month, your first bill through the parking operator could be for a month and a half. The 1.5 month bill will allow you to park for 1.5 months and allows the parking operator to get you on a 1st of the month billing cycle. In all cases your rate will stay the same. Going forward your bill will be for just one month, if this is the case.

  • Are there any additional fees?

    Totally depends! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. All extra fees will be paid to the garage or lot office after purchase. Please make sure to read the description before finalizing your payment.

  • Will you prorate my monthly parking spot?

    We do not prorate monthly parking at our locations. If you have an extenuating circumstance, please call our customer heroes.

  • Do you offer monthly parking for motorcycles?

    Unless specified, we generally do not permit this due to facility limitations. However, we have a limited amount of spots available for motorcycles, so please call our customer heroes at 844-207-7768 to see if we have availability near you. 

  • Will my card get charged automatically each month?

    If you choose to purchase a spot that says ‘recurring monthly’ on the checkout page, your card will be automatically charged until you cancel. Decide you don’t want to park anymore? Get in touch with our customer heroes and they’ll cancel it for you right away.

    If you select to purchase a spot that says ‘non-recurring monthly’ on the checkout page, you are only paying for the initial month of parking payable through SpotHero. For the second month and on, you must set up recurring billing through an account with the parking company that owns the location you’re parking at. During the hand-off process (after the 1st month going into your second month) the parking company will correspond with you and us to make sure you’re getting set up correctly.

  • What types of monthly rates do you offer?

    We offer a wide variety of monthly rates that will suit your parking needs. We know that you might want to park 24/7 or just want a spot for commuting to work so either way, we got your back! Go ahead and browse our site to check out the different options, but please pay close attention to the times listed so you’ll know exactly when you can park.

    For example, if you see a spot called ‘Monday – Friday: 6am – 7pm’, you may only park your vehicle inside the garage during those times.  If you see a spot called ’24/7 Parking’, you get to park whenever you want during that month.

    Another great way to find your perfect spot is to call our customer heroes at 844-207-7768.

  • What will be my monthly parking rate going forward after I purchase with SpotHero?

    If you choose a spot with an introductory rate, the price may go up to the regular drive-up rate after the intro rate time period has ended. This information can be found in the spot details. If you do not see the post-intro rate listed on SpotHero, please get in contact with the garage office. Some monthlies are handled directly with the location after the first month, so the facility is required to give you notice of a rate increase.

  • Can I only park for one month?

    It depends on the type of spot you bought. If there is a contract, you will need to provide payments for the term of the contract. You will be able to tell if there is a contract for a location if you see something called ‘Contract Required’.

    If you purchased a recurring billing spot (it will say your card will be automatically charged on the checkout page), all you have to do is email us at  support@spothero.com to notify us that you would like to cancel your recurring monthly reservation.