Daily Parking FAQs

Can I exit and re-enter the parking facility during my reservation?

You can only exit and re-enter over the course of your reservation at locations that have the amenity icon for "in and out privileges". This icon is represented by two opposite pointing arrows stacked on top of eachother. 

Do I have to arrive and depart at the exact start and end times listed on my reservation?

You may enter at any time after the start time listed on your SpotHero reservation; you may depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter and leave anytime between 8AM and 8PM.

The only thing you CANNOT do is park outside of the time you've reserved. 

I need to stay longer than my reservation states, what should I do?

In the event you overstay your reservation, you will be subject to paying the posted rates at the parking location. You can also go to SpotHero and purchase another reservation to give you some more time. Just show that new purchase (along with your previous ones to the garage attendant).

After I have made a reservation on SpotHero, is my spot guaranteed?

Yes! We guarantee your spot will be available - it's your spot! While SpotHero does not physically hold a certain spot open for each reservation at a location, our parking partners provide inventory information to prevent overbooking. In an extremely rare ocassion there would not be a spot available, you would dial the support line at 312-566-7768 & our heroes would direct you on what to do next.

Can I drive to the garage and get the same rate I saw on SpotHero?

Good luck! If you show up at the parking facility without a SpotHero reservation, you will be subject to paying the drive up rates which are set according to a different rate structure. Depending on the time and location at which you want to park, the posted and active non-SpotHero rate structures will often lead to your paying 2-3x as much as the SpotHero price for equivalent parking.

What if I have an oversized vehicle?

We have multiple ungated, surface lot locations throughout the city that allow for oversized vehicle parking. You can check the locations description & picture to verify, however; if you're still unsure you can contact our support department to confirm. 

What if we want to park multiple vehicles?

That's an easy one! Just purchase multiple reservations at the same spot location and you're good to go!

Is rate I see per hour?

No, the rate that you will see when you have put in all your dates & times is the rate you will pay for that ENTIRE period of time. 

What are in & out privileges?

These are privileges that allow you to come and go as you please from your parking spot. To find out whether or not a spot allows for in and out access, look for the in and out amenity icon. This icon is represented by two arrows pointing opposite directions. On our website, you can also filter your search to only show locations with in and out privileges.

Do I need to print out my receipt?

For almost all of our locations, a printout is not required. For the few locations that DO require a printed out copy of your receipt, we make sure to explicitly list this in the spot's description. Failure to print out your receipt at these locations will result in an invalid SpotHero reservation.

What is a QR code and how does it work?

For our locations with onsite scanners, you will be able to physically scan in a QR code to enter and exit the garage.

The QR code is the square barcode on the upper right hand corner of your Rental Confirmation receipt.  You can scan the barcode via printout OR mobile phone.

In order to successfully scan in and open the garage gate, you must hold the QR Code 2 inches away from the QR Code reader (identifiable by the red flashing lights).

Keep in mind that that the barcode will only register after your reservation start time and before your end time.

What is an unattended surface lot?

An unattended surface lot is an uncovered, non-gated location that doesn't have an attendant nor is it monitored. 

How do I park in an unattended lot that doesn't require a printout?

SpotHero customers can park in unattended surface lots, that do not require printouts, simply by entering their correct license plate number into our website or app and making sure to park within the reservation times they set. You will not need to re-enter your information at the lot itself.

*Hint* Any unattended surface lot that is offered on our app will NOT require a printout.

Why does SpotHero require your license plate number at some locations?

Almost all of our unattended surface lots use license plates as the primary method to monitor which cars in the lot have paid. It is very important that you enter in this information accurately - as failure to not do so could result in a ticket or tow.

What is SpotHero's Cancellation Policy?

You can cancel your spot under "My Reservations" up until the reservation start time.  If you have any questions, please reach out to us at 312-566-7768.  

How can I change my license plate number, and what if I'm driving a rental car?

If you need to update your license plate, you can do so under your reservations.  You will need to make sure the license plate is correct before your reservation begins.

If you will be driving a rental car and do not yet know your plate number, you can enter RENTAL into the license plate field.  You will then need to update this under your reservations as soon as you receive the correct plate number.  

How do I enter a promo code?

There are two ways to redeem a SpotHero promo code.  If a code is labeled as "Mobile Only" you will have to enter it on the app and not the mobile website or regular website.  

Mobile Redemption (versions older than 2.2.6)

  1. Go to the menu and then to the "Promotions" tab under Account.  
  2. You will be prompted to enter and submit the code.  The credit will be saved to your account.
  3. Proceed to purchase the spot and then select "Use SpotHero Credit".    
  4. The available credit will be applied to your purchase, however the receipt will still reflect the full price of the spot.

Mobile Redemption (version 2.2.6 or newer)

  1. Select your desired spot and proceed to the checkout page.
  2. Click on "Have a Promo Code?" underneath the billing section and enter the code.
  3. The available credit will be applied to your purchase, however the receipt will still reflect the full price of the spot.
  4. If you choose to use the credit at a later time, you will select "Apply SpotHero Credit" aboive the billing section at checkout.  

Website Redemption

  1. Select your desired spot and proceed to the checkout page.
  2. Click on "Have a Promo Code?" underneath the billing section and enter the code.
  3. The available credit will be applied to your purchase, however the receipt will still reflect the full price of the spot.
  4. If you choose to use the credit at a later time, you will select "Apply SpotHero Credit" above the billing section at checkout.  
How do I redeem my promo code?

In order to redeem your promo code you'll need to log into your account. From there you will go onto your account page. Hit preferences & to the right you will enter your SpotHero promo code. 

Is my vehicle oversized?

Below is a guide of what types of vehicles are generally considered oversized. Almost all NYC garages charge an extra fee for oversided vehicles. This fee is assessed and paid upon entrance to the garage and is ultimately up to the discretion of the attendant. 

Standard-Size vehicles include the following:
  • 2-door cars (Honda Civic )
  • 4 door cars (bmw 7-series)
  • Station Wagons/smaller crossovers ( Porsche Panamera is ok | Subrau Crosstrek is not)
Oversized Vehicles include the following:
  • SUV's (Ford Explorer | Any Jeep)
  • Pickup Trucks (Dodge Ram)
  • Semi Trucks (International Semis)
  • Box Trucks (UHaul Trucks)

 

Monthly Parking FAQs

What will be my monthly parking rate going forward after I purchase with SpotHero?

The rate you purchased with SpotHero will be your month to month rate going forward.  

Are there any additional fees?

Some locations may require a fee, however; that will all be detailed in the description of the location before you purchase. Please make sure to read the description before finalizing your payment. 

I need a copy of my receipt sent to me. Help!
If you did not receive an email confirmation after making your purchase, please first check your spam folder. If the confirmation email did not get filtered into that folder, just click the “Live chat” button on the right side of this page or email support@spothero.com. We will make sure this gets resent to you.
 
Will my card get charged automatically each month?

No, just once for the initial month of parking payable through SpotHero. For the second month and on, you must set up recurring billing through an account with the parking company that owns the location you're parking at. During the hand-off process (after the 1st month going into your second month) the parking company will correspond with you and us to make sure you're getting set up correctly. 

Can I only park for one month?

Yes. You would just need to email us at support@spothero.com to notify us that you are only parking for one month. This is to make sure you do not get set up for repeat billing.

How does the billing cycle work?

Most locations are set up with the billing cycle to be on the 1st and the 15th of every month.

There is a 2-day leeway window available on either side of those dates. The closer you choose a start date toward the 1st or the 15th, the more likely you will be to getting a correct billing cycle.

If your start date is the 15th of the month, your first bill through the parking operator could be for a month and a half. The 1.5 month bill will allow you to park for 1.5 months and allows the parking operator to get you on a 1st of the month billing cycle. In all cases your rate will stay the same. Going forward your bill will be for just one month, if this is the case.

For the under EL spots, will I always have a place to park?

Yes. We cap the number of spots sold at each location. While you will not have a specific marked or reserved space, there will always be a space for you to park.

Who do I contact in my second month if I have an issue?

You will contact the parking company that owns the location you're parking at. When you receive your confirmation email, a parking agreement document/application will be attached and will have the company's name & contact information on there so you will know who & how to reach them.