Daily Parking FAQs

Can I drive to the garage and get the same rate I saw on SpotHero?

Good luck! If you show up at the parking facility without a SpotHero reservation, you will be subject to paying the drive up rates. Depending on the time and the location you’re parking at, the non-SpotHero drive-up rates could be 2-3x as much as the SpotHero prices.

Once I reserve, is my spot guaranteed?

Yes! We guarantee your spot will be available - it's your spot! While SpotHero does not physically hold a certain spot open for each reservation, our parking partners provide inventory information to prevent overbooking. In the rare occasion there is an issue, call our support line at 312-566-7768. Our heroes will direct you on what to do next.

What is a parking pass?

Any time you reserve a spot with SpotHero, we’ll send you a parking pass at the email address you provide.  You can also find the parking pass in “My Reservations” on the website and in the mobile app.  Your parking pass serves as your receipt, and it will have all the information you need for a smooth parking experience: date and time of reservation, the address, directions, map and photo, steps for redeeming your pass, and any other important details.  

What are in & out privileges?

This is an amenity at some spots that allows you to come and go as you please during your reservation. To find out whether a spot allows for in and out access, look for the in and out amenity icon. This icon is represented by two arrows pointing opposite directions. On our website, you can filter your search to only show locations with in and out privileges, or any other amenity for that matter...

Do I have access to my car while it is parked?

For most self-park locations, you will have access to retrieve and store items in your vehicle during your reservation. For valet parking options, you will need to check with the garage directly as different locations will have individual policies on vehicle access.

Is my vehicle oversized?

Great question! Below is a guide of what types of vehicles are generally considered oversized. Almost all NYC garages charge an extra fee for oversized vehicles. This fee is assessed and paid upon arrival, and is determined by the on-site staff.

Standard-Size vehicles include the following:
  • 2-door cars (Honda Civic)
  • 4 door cars (BMW 7-series)
  • Station Wagons/smaller crossovers (Porsche Panamera is ok | Subaru Crosstrek is not)
Oversized Vehicles include the following:
  • SUV's (Ford Explorer | Any Jeep)
  • Minivans (Honda Odyssey)
  • Pickup Trucks (Dodge Ram)
  • Semi Trucks (International Semis)
  • Box Trucks (UHaul Trucks)


What if I need to park a vehicle that is bigger than an SUV?

While we do not specialize in oversize vehicle parking, we do have some spots that can park larger trucks and vans.  To avoid any issues, it is a good idea to call our Customer Heroes at 312-566-7768 before or after you book.

What is SpotHero's Cancellation/Refund Policy?

SpotHero will honor all refunds requested before the reservation start time.  You can cancel your spot by going to "My Reservations"  in your account, clicking the edit button on the parking pass in the app, or by calling our Customer Heroes at 312-566-7768.

What do the prices on the map mean?

The price in a pin on the map is for the minimum amount of parking time at each location starting at the current time. You can easily adjust the times of your reservation to whatever you need, and we will find you the cheapest price at each location for that time!

Do I have to arrive and depart at the exact start and end times listed on my reservation?

Not exactly.  You can enter at any time after the start time listed on your SpotHero reservation and you can depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8am, and must leave anytime between before 8PM. The only thing you cannot do is park outside of your reservation time. Whether you arrive early, or stay later than your scheduled reservation period; any time spent parked outside of your reservation is subject to ticket, tow, or an additional charge (at the drive-up rate) from the parking facility.

One note: There are some garages in NYC that sell commuter specials on SpotHero. This means you will need to enter before a certain time to validate your reservation. This will always be noted in the Spot Details and on your parking pass.

I need to stay longer than my reservation states. What should I do?

Call the Heroes! 312-566-7768. You could also purchase another SpotHero parking pass to give you more time. Just show that new purchase along with your previous one to the garage attendant, or read it to an attendant over the intercom.. If you overstay your reservation, you are subject to paying the posted rates at the location for the remaining time, or could be ticketed or towed at outdoor spots.

Can I exit and re-enter the parking facility during my reservation?

For most spots, no. You can only exit and re-enter during your reservation at locations that have the amenity icon for "in and out privileges".

How do I know what to do when I pull up?

Any time you book a spot with SpotHero, you will be sent a Parking Pass. Your Parking Pass has everything you need: the time of your reservation, directions, important details and restrictions, and what to do once you're there. The "How to Redeem" steps on your parking pass will tell you how to get your reservation validated so you can park and be on your way!

Do I need to print my receipt?

Most of our locations do not require printed reservations.. For the few locations that do require a print-out, we make sure to list this in the spot's description. Failure to print your receipt at these locations will cause your reservation to be invalid.

What is an unattended surface lot?

An unattended surface lot is an uncovered, unmonitored location.

How do I park in an unattended lot that doesn't require a printout?

It’s easy!  You simply enter your license plate information accurately. Almost every unattended surface lot will require you to enter this information when you book, and you will not be required to leave a printout unless noted on your parking pass.  You will be monitored by your license plate, so it is vital this is entered correctly.

Why does SpotHero require my license plate number at some locations?

Almost all of our unattended surface lots use license plates as the primary method to monitor which cars in the lot have paid. It is very important that you enter in this information accurately. Failure to do so could result in a ticket or tow.

How can I change my license plate number, and what if I'm driving a rental car?

You will always want to make sure the license plate is correct before you park your car. You can do this under "Reservations" (called "My Reservations" in the app). If you do not know your plate number or will be driving a rental car, you can pick the corresponding option under License Plate # on the purchase page. You will be able to complete your purchase, but make sure you add the plate number before you park!

What is a QR code and how does it work?

For our locations with on-site scanners, you will be able to scan in a QR code to enter and exit the garage. The QR code is the square barcode that is almost always on the upper left-hand corner of your Parking Pass. You can scan the barcode via printout or mobile phone. In order to successfully scan in and open the garage gate, you must hold the QR Code two inches away from the QR code reader (identifiable by the red flashing lights). Keep in mind that that the QR code will only register after your reservation start time and before your end time.

Is the rate I see per hour?

Nope! The rate that you will see when you have entered your date and time is the rate you will pay for that entire period of time.  This gives you the most bang for your buck :)

What if we want to park multiple vehicles?

That's an easy one! Just purchase multiple reservations at the same location and you're good to go. Multiple reservations need to be purchased separately. On Spothero.com, after making a purchase, you can click “Buy This Spot Again” to reserve another identical spot.

How do I enter and redeem a promo code?

There are two ways to redeem a SpotHero promo code. You can add it to your account for later or apply it directly to the purchase of a reservation. Some promo codes have restrictions like "Mobile Only" or are only redeemable when directly applied to a purchase.  On the mobile app, tap the menu button in the top left corner and then tap "My Promo Codes".   On Spothero.com, click on "My Account" on the top of the page, then "Account Settings", then "SpotHero Credits", and finally "Add a promo code".  You can also apply a promo code directly to a purchase on the checkout page in the “Payment Info” section.


Monthly Parking FAQs

What types of monthly rates do you offer?

We offer a wide variety of monthly rates that will suit your parking needs. We know that you might want to park 24/7 or just want a spot for commuting to work so either way, we got your back! Go ahead and browse our site to check out the different options, but please pay close attention to the times listed so you'll know exactly when you can park. 

For example, if you see a spot called 'Monday - Friday: 6am - 7pm', you may only park your vehicle inside the garage during those times.  If you see a spot called '24/7 Parking', you get to park whenever you want during that month.

Another great way to find your perfect spot is to call our customer heroes at 312-566-7768. 

What will be my monthly parking rate going forward after I purchase with SpotHero?

If you choose a spot with an introductory rate, the price may go up to the regular drive-up rate after the intro rate time period has ended. This information can be found in the spot details. If you do not see the post-intro rate listed on SpotHero, please get in contact with the garage office. Some monthlies are handled directly with the location after the first month, so the facility is required to give you notice of a rate increase.

Can I only park for one month?

It depends on the type of spot you bought. If there is a contract, you will need to provide payments for the term of the contract. You will be able to tell if there is a contract for a location if you see something called 'Contract Required'.

If you purchased a recurring billing spot (it will say your card will be automatically charged on the checkout page), all you have to do is email us at  support@spothero.com to notify us that you would like to cancel your recurring monthly reservation.

Will you prorate my monthly parking spot?

We do not prorate monthly parking at our locations. If you have an extenuating circumstance, please call our customer heroes. 

Are there any additional fees?

Totally depends! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. All extra fees will be paid to the garage or lot office after purchase. Please make sure to read the description before finalizing your payment. 

Will my card get charged automatically each month?

If you choose to purchase a spot that says 'recurring monthly' on the checkout page, your card will be automatically charged until you cancel. Decide you don't want to park anymore? Get in touch with our customer heroes and they'll cancel it for you right away. 

If you select to purchase a spot that says 'non-recurring monthly' on the checkout page, you are only paying for the initial month of parking payable through SpotHero. For the second month and on, you must set up recurring billing through an account with the parking company that owns the location you're parking at. During the hand-off process (after the 1st month going into your second month) the parking company will correspond with you and us to make sure you're getting set up correctly. 

Do you offer monthly parking for motorcycles?

Unless specified, we generally do not permit this due to facility limitations. However, we have a limited amount of spots available for motorcycles, so please call our customer heroes at (312) 566-7768 to see if we have availability near you. 

How does the billing cycle work?

Most locations are set up with the billing cycle to be on the 1st and the 15th of every month.

There is a 2-day leeway window available on either side of those dates. The closer you choose a start date toward the 1st or the 15th, the more likely you will be to getting a correct billing cycle.

If your start date is the 15th of the month, your first bill through the parking operator could be for a month and a half. The 1.5 month bill will allow you to park for 1.5 months and allows the parking operator to get you on a 1st of the month billing cycle. In all cases your rate will stay the same. Going forward your bill will be for just one month, if this is the case.