Partnering with SpotHero

SpotHero strives to help determine optimal rates for your parking inventory so you can improve your yield-per-spot and maximize revenue. If you need assistance with pricing for your location, we offer two pricing solutions, SpotHero IQ and Flex Rates, with varying levels of customization so you can choose the tool that works best for your facility.

Parking spaces that are available 24/7 typically have the highest performance on SpotHero. However, exceptions can be made based on the specific market or location. 

SpotHero provides on-demand parking services, which means that customers can make reservations up until the last minute before they need to park. That said, we do not offer the option to approve or reject reservations before allowing customers to park.

In case your parking space becomes unavailable for any reason, you can take proactive measures by creating a blackout in the SpotHero Control Panel. It is important to note, adding blackouts will not affect any existing reservations that have already been made. Please refer to our step-by-step guide for instructions on how to set up blackouts.

For event and monthly parking, we need a 30-day notice to cancel any event or monthly reservations. 

For independent sellers listing daily or monthly parking, please contact sellersupport@spothero.com  immediately so that we can notify the customer.

For legacy sellers, creating blackouts as far in advance as possible should prevent this, but we understand that unexpected situations can sometimes arise. If it's urgent, please search your address on SpotHero to find a nearby spot to park your personal vehicle. We always guarantee that people will have a place to park when they use SpotHero, so honoring reservations is our top priority. 

Please Note: if a spot is consistently unavailable after a purchase is made, we reserve the right to remove the listing.

Customers have the option to cancel their reservation on the website or mobile app up until the start time of their reservation. If a customer is unable to park or did not park for any reason after the start time of their reservation, they have a 48-hour window to contact SpotHero Customer Heroes for assistance.

SpotHero Control Panel provides an effective way to manage your parking space by setting blackout dates, adjusting inventory availability, setting event pricing, viewing current and past reservations, and accessing accounting information, among other features. For more information, please refer to our SpotHero Control Panel guide. You may also contact sellersupport@spothero.com or call our support line at 312-847-4041 from Monday to Friday, 9 a.m. to 5 p.m.

SpotHero remits payment every month for all transient reservations ending in the previous month and all monthly reservations starting in the previous month. Payments via ACH typically arrive within 7-10 days after the start of the month. If those dates have passed, let us know so we can look into it further.

You can find all of your revenue details in the SpotHero Control Panel and view monthly accounting reports to know exactly what you will be paid. Here is a guide to help you out.

Note: Transient reservations are paid out based on the end date of a reservation. For example, a reservation that ends on February 18th would be paid out at the beginning of March.

For independent sellers listing daily, monthly, and events parking, it is important for your spot(s) to remain available to customers with an active reservation at all times. If you do not have an active reservation and need to turn off your spot temporarily, use the SpotHero Control Panel to place a blackout. Please refer to our step-by-step guide for instructions on how to set up blackouts.

We know unexpected situations can sometimes arise. If urgent, please search your address on SpotHero to find a nearby spot to park your personal vehicle. We always guarantee that people will have a place to park when they use SpotHero, so honoring customer reservations is our first priority. Please be aware that if a parking space becomes consistently unavailable after a purchase is made, we may have to remove the listing if necessary. Additionally, if we need to relocate a customer due to the unavailability of your space, you will be charged fees associated with the new space.

For legacy sellers listing hourly or event rates, you can pause your spot(s) at any time by creating a blackout through the seller control panel for up to 90 consecutive days. You’ll want to do this as far in advance as possible to ensure a customer hasn’t already booked the spot.

Please contact sellersupport@spothero.com to inquire whether they can reach out to the customer before arranging for a vehicle to be towed. With that being said, SpotHero is not responsible for enforcing parking regulations in the spaces listed on our platform. As an independent seller, it is your responsibility to enforce parking regulations in your parking space. If a customer overstays their reservation, parks in the wrong space, or takes up multiple spaces, you have the right to carry out vehicle enforcement measures, such as towing. Please note that SpotHero cannot arrange for towing services on your behalf, and you will need to handle each case individually. 

The parking pass provided by SpotHero will contain detailed directions, photos of your parking spot, and a step-by-step parking redemption process. We value your input as an independent seller, so we encourage you to provide suggestions on the best way for customers to access your spot. In case of any doubts regarding the directions provided in the Sell Parking form, our Client Relationship team will reach out to you for clarification.