Field Operations Coordinator

Chicago, IL, United States

Position Details

Who we are: 

SpotHero is one of Chicago’s hottest tech companies! We’re rapidly growing with the mission of bringing the parking industry into the future through technology.


If you want to make the world a better place, it turns out that parking spaces are a fantastic place to start. Why did you miss that critical appointment? Parking. Why were you stressed and sweating on that first date? Parking.


If there were a way to make people impervious to parking problems, that would solve more than just a question about where to leave one’s car. That would help people be fully present in their lives. That would make a difference! That’s what SpotHero does. SpotHero isn’t just in the parking space business, we’re also in the business of creating space for life.


So if you’re looking for a job where there’s space for you--the whole you--and where you get to use all your skills to build something new, exciting, fast-growing, and truly world-changing, then great, come to SpotHero!


What is a Field Operations Coordinator @ SpotHero? 

The Field Operations Coordinator on the Supply Operations team collaborates cross functionally to ensure SpotHero's Operator partners’ success on the platform. This role is out in the field with our parking Operators and will be engaged with most major markets. They will also monitor parking operational issues while maintaining established service levels. 


What you’ll do:

  • Visit parking lots and garages and ensure that facility data is accurate and up to date
  • Take photos of the facility including exterior and interior, related signage and parking equipment (if applicable) 
  • Meet with on-site staff to review SpotHero back-end systems, tools, (policies, customer experience metrics)  and answer any questions our parking partners may have 
  • Troubleshoot any operational issues and escalate chronic problems to ensure ongoing customer satisfaction


Who you are

  • You are Analytical - You examine information methodically and in detail to solve problems or complete tasks.
  • You are Action-Oriented - You maintain a sense of urgency to complete a task and seek information rather than waiting for it.
  • You are Inquisitive - You are innovative, resourceful, and naturally curious. You ask the right questions and are constantly looking for ways to improve upon things.
  • You are a Team Player- You are collaborative and a clear communicator when working alongside other departments internally and externally
  • You are Organized and Consistent - You have great follow through on tasks and superior attention to detail. You're diligent and don’t get overwhelmed easily.
  • You are Deadline Driven - You can multitask, prioritize, and execute like a pro.


What you bring

  • 0-2 years experience in communications, research, and/or data entry related positions. 
  • Ability to work independently, maintain a high level of accuracy, and manage work effectively
  • Creative eye with attention to detail


You may also have

  • Salesforce or other CRM software experience
  • Experience with Project Management tools such as
  • Photo editing and design experience


Where will you be working? 

  • Role will be hosted in Chicago, IL
  • Traveling to almost every major market 
  • Remote / Field Operations / Office Environment


Taking a new route? Even if you don't check all of the boxes, please still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.


What we’re offering:

  • Career game changer – A truly unique experience to work for a leading e-commerce company with the opportunity to grow into any of several roles within the company
    • Such as: Associate Product Manager, QA Analyst, Technical Supply Specialist, Field Operations Specialist
  • Flexible PTO policy and supportive work/life balance – We value and support each individual team member.
  • Excellent benefits – We cover 95% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance, 401K + company match, and generous parental leave.
  • Annual parking stipend (duh- we help people park!)
  • The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.

Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, Best Company Culture + Best Company for Diversity by Comparably, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.


SpotHero is an equal opportunity employer.  We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.


PLEASE NOTE: This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.