The Basement East Parking

FAQs

How does SpotHero work?

SpotHero is a parking reservation service. We partner with different facilities nationwide to provide you with tons of parking options and premium rates.

While SpotHero does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park!

Do I have to enter and exit at exactly the time listed on my reservation?

Similar to how a hotel reservation works, you can enter at any time after the start time listed on your SpotHero reservation, and you can depart at any time prior to the end time listed on your reservation.

For example, if your reservation goes from 8 am to 8 pm, you can enter any time after 8 am, and must leave anytime before 8 pm. Please be aware that any time spent parked outside of your reservation is subject to a ticket, tow, or an additional charge (at the drive-up rate) from the parking facility.

What if the event I'm attending runs late?

We set up special rates for events with our partner operators, and the preset times should give you enough time on either end. If the event does last longer than expected, there’s no need to worry about leaving early. The attendants will know and will let you out without a problem as soon as the event is over.

What if I have another question?

You can check out our FAQ page to see if something has already been asked.

Our Customer Heroes are here to help, as well. If you would like to report an issue please reach out to our Hero team either by phone (312) 566-7768, or email – support@spothero.com for a prompt resolution.

Please note – If you have already made a reservation, please have either the Rental ID number (located in the confirmation email) or the email address you used to book handy to help us quickly locate your information.