Lumen Field
Parking Packages

Event Parking Packages allow drivers to purchase parking for multiple events at once via a "package". You will be able to select from a list of event packages and then choose the facility you want to park in from among all participating facilities with available inventory.

Yes. While we don't currently have a formal transfer process, your confirmation email will include links to all of the parking passes in your event package. You can either forward that entire email to the person attending the event or copy and share the link/URL for a single parking reservation.

They can view it in any normal mobile phone browser.

If you share parking reservations, make sure the vehicle information on the reservation is accurate so you don't risk getting towed!

To check if a reservation in this event package can be canceled, open the spot and review its cancellation policy. Cancellation terms come from the parking facility, so they vary by spot.

Need help canceling? Reach our Customer Heroes at 844-938-3688.

No. Unfortunately, selling our parking passes directly or via a third-party site is a violation of our terms and conditions. When our parking passes are sold through a third-party site, we no longer have the driver's contact information, which can cause a lot of issues. We recommend you cancel the reservation for a refund instead!

Sorry, not yet. Currently, we don’t have this functionality in place. We are working hard on adding it for our drivers and expect it to be available via our app, our site, or through our Heroes team (844-938-3688) before the first event starts.

Event parking times are set to match the approximate times of the event and generally cannot be modified. If the event runs long (for example, overtime or extra innings) all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended.

No, but don’t worry! If the event runs long (for example, overtime or extra innings), all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended.

Sorry, not yet. We don’t support oversize fees for Event Packages. You will need to pay onsite for facilities that charge oversize fees.

No. If the event runs long (for example, overtime or extra innings), all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended. If you’d like to extend your reservation beyond the event end time, you’ll have to pay the additional cost onsite directly to the facility.

Some reservations take longer to confirm with the parking facility’s platform, but don’t worry we’ll keep trying until we get it! Once these reservations are confirmed they will be reflected in your account and the parking pass will update. If for some reason the reservation is still “pending” within 3 days of the event, we will cancel it and refund you the cost.

“Pending” reservations will not show on the mobile app. We are working on adding that for our mobile drivers. In the meantime, you can view pending reservations on the SpotHero website or through the links in the email confirmation for your event package purchase.

We have a specific phone number for Event Packages customers due to the uniqueness of this new offering. The number is: 844-938-3688