Technical Onboarding Specialist

Revenue Operations

Chicago, IL, United States

Position Details

SpotHero is looking for a PARCS Technical Onboarding specialist who will connect our software and services with our partner in PARCS (Parking Point of Sale System) via APIs. It will be your role to get each PARCS integration up and running, tested and ensure easy observability. You will partner with a Product Manager to ensure requirements are defined correctly and collaborate with our Senior Engineers to define solutions, ensure project deadlines are successfully met and effectively communicate with product/engineering squad team members and internal stakeholders. We value humility, a strong work ethic, flexibility, collaboration, technical curiosity, and constant learning.

Who we are: 

SpotHero is a $118MM-raised Series D company based in Chicago, US whose mobile & web platforms allows users to quickly and easily find off-street parking across North America.

What will you do:

  • Work with Account Managers and growth Managers to collect the necessary information to establish a connection to PARCS equipment.

  • Work with the Product Manager (Integrations Squad) to agree on the prioritization of new PARCS integrations

  • Network and manage a contact list of PARCS vendors and IT folks associated with PARCS and or major Operators

  • Connect our systems to the PARCS equipment in Facilities across North America

  • As needed, setup the integration (REST, API, IT Networking, Firewalls)

  • Be familiar with API integrations in JSON, SOAP, REST

  • Troubleshoot firewall/networking issues internally and externally

  • Validate and Test that each connection/integration is up and running

  • Ensure you can measure the health and performance of each connection

  • Communicate externally created PARCS outages with external parties and or PARCS vendors within an agreed-upon SLA

  • Ensure external outages are resolved and necessary communications are done internally to impacted Growth Managers

  • Independently identify areas for improvement and innovation within our ecosystem, and lead the charge on making those changes.

  • Writes relevant and clearly understood tests

  • Writes and maintains clear documentation for areas of complexity

  • Ensures there is observability in your work for both Engineering, Product, and Supply

  • As needed escalate the need for engineering support on critical and complex issues with the Integrations squad


The following experience is relevant to us:

  • We value humility, a strong work ethic, flexibility, collaboration, technical curiosity, and constant learning.

  • You can go up and down the stack from infrastructure through the application layer all the way up to client libraries.

  • Experience with small teams that move fast -- all members are expected to be able to achieve maximum results with minimal direction.

  • You have at least 1-3 years of hands on experience in IT Networking and troubleshooting

  • Experience in working with legacy APIs, and/or integration services

  • Running SQL queries


Nice to haves are:

  • You have at least 1 years of hands on experience as an Engineer across multiple environments preferably with Java/Kotlin or GoLang

  • Event sourcing tools like Kinesis and/or Kafka experience

  • Relational databases like Postgres, MySQL and/or Oracle experience

  • Workflow management tools like Airflow experience

  • Cloud service providers like AWS, GCP and/or Azure experience


Tools: SpotHero Admin Backend, Salesforce, Facility Configuration Manager, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred), remote desktop

What we are offering:

  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
  • Excellent benefits – 
    • In the US we cover up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave. 
    • In Canada, we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD. 
  • Flexible PTO policy and great work/life balance – We value and support each individual team member.
  • Annual parking stipend – we help people park!
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
  • A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business. 

Steps to apply: Please include any GitHub account, LinkedIn profile, and any project that you’re particularly proud of. We love seeing work that others loved working on.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

50M+Cars Parked

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