Who We Are:

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go, or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. 

About the Role

Summary: The Sr. Venue Parking Operations Manager acts as the connective tissue between our venue partnerships team, which is responsible for signing deals with venues, and our revenue team, which manages relationships with parking operators. This individual will serve on the venue deal team, with the specific goal of building relationships with and winning over parking and operations stakeholders at the venue. Post-deal close, this individual will work with the onsite parking operator to optimize parking operations and maximize revenue earned by the venue via the SpotHero platform. This role will hardline report into Revenue leadership and dotted line into Business Development.  

Key Responsibilities:

• Understand the parking footprint at a venue, both onsite and offsite, with a view to refining the pitch for how SpotHero can streamline operations and maximize revenue for the venue
• Build relationships with parking operators at the venue and further their understanding of SpotHero’s unique value proposition 
• Serve on the venue partnerships deal team and align to Business Development goals & KPIs, including new closes, renewals and revenue growth of mid-term deals
• Onboard and train new venue operators. Empower them to manage their day-to-day requests via SpotHero’s various account management tools. 

• Nurture long-term industry relationships and build trust with venue parking operators. Ensure they get the most value from the SpotHero platform.
• Collaborate with Field Operations to ensure that operations are constantly running as smoothly as possible at the venue as it relates to SpotHero.
• Establish regular communication cadences with venue parking operators, including informal check-ins and formal business reviews. Typically hosted quarterly or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings. 
• Attend industry-related conferences and tradeshows, if applicable. 
• Represent SpotHero and build brand awareness. 
• Stay current on industry trends
• Identify and research prospective leads to approach during the event.
• Build and strengthen relationships with clients through attending social events.

Core Competencies: 

• Parking Operations Expertise: brings a practical, intuitive understanding of how parking systems function in real-world settings, including flow, constraints, needs, and strategic levers. 
• Digital parking fluency: understands how online parking channels and marketplace platforms add value to operators, venues and asset owners alike. Applies this knowledge to strengthen conversations, strategy, and partner adoption. 
• Industry awareness: keeps current on trends in parking, mobility, and venue operations. Leverages understanding to influence strategy and elevate relationships.
• Cross-Functional Collaboration: works seamlessly across internal Business Development, Revenue, Field Operations and Product teams, aligning and clearly representing parking and venue operational needs while advancing shared goals. 
• Partner-centric relationship skills: builds trust through consistency, empathy and credibility. Connects with operator teams in a way that makes collaboration easy and productive. 
• Program development: builds playbooks, processes, and expectations that support scalable, repeatable success across partnerships. 
• Strategic alignment and deal awareness: understands how operational inputs shape long-term success. Thinks in terms of shared goals, proactively supports cross-team strategies. 
• Clear and adaptive communication: breaks down information effectively and tailors communication style to the audience, setting, and situation. 

Qualifications:

• 5+ years of experience in parking operations, with a strong understanding of workflows and day-to-day operator needs. Venue specific experience a bonus.
• Exposure to digital parking or mobility platforms, with an applied understanding of how online channels drive operational efficiency and drive revenue 
• Comfort adapting in a fast-paced, dynamic environment with shifting priorities 
• Bachelor’s Degree or equivalent experience 

Preferred

• Experience managing parking programs for major venues, stadiums, arenas and/or large-scale events.
• CRM experience (Salesforce preferred)
• BI/reporting experience (Looker preferred)

Contacts:

Internal: Chief Business Officer, VP of Venue Partnerships, Director of Venue Partnerships, Regional Managers, VP of Sales, Partnership Managers, Partnership Specialists, Growth Managers, Client Relationship Specialists, Revenue Operations team, Internal Operations Team, Field Operations Team, Accounting team, People Team, Legal, Operator Engineering Manager, Operator Product Manager, Accounting Manager

External: Venue leaders, Parking Operators, City/Municipality Officials, Property Owners & Property Management Companies, Parking Consultants, Industry Influencers, Parking Associations, Parking Aggregators

Working Conditions & Physical Factors:

This role may require up to 40% travel for partner meetings, industry events, and onsite collaboration with cross-functional teams and stakeholders. 

Career Growth Potential:

• Director, Venue Parking Operations; Director, Venue Partnerships; VP, Venue Partnerships

• Director Business Development; VP of Business Development

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits
• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k), and generous parental leave.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably!

Seeking candidates in:

• Seattle, WA or west coast - Up to 40% travel

Compensation:

• Depending on your skillset and experience, you can expect your base salary to be between $82,000 - $102,500 as well as a discretionary bonus and leading total rewards package including stock options.

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.We don’t expect you to check all of the boxes! If you meet a few of them or are interested, still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.