Independent Sellers FAQ
Need Help With Your Spot?
We have recently shifted to a more automated form of account management for parking merchants on our marketplace.
Still can't find what you're looking for? Contact firstname.lastname@example.org, and our Client Relationship team will get back to you within 1-2 business days.
The first step is to fill out the Sell Parking form on the SpotHero website. Once you complete the form, our Seller Support team will evaluate your submission and reach out for some additional information if needed. If your spot is determined to be a good fit, we will have you agree to our Terms of Service and provide payment information.
All pricing is managed my SWL Marketing according to the current market.
Spaces that are available 24/7 tend to perform the best on SpotHero, but exceptions can be made based on market/location. Please fill out the Sell Parking form if you think your location would be a good fit!
SpotHero offers on-demand parking, and because of this, customers can make reservations up to the minute before they need to park. We don’t offer the option to approve reservations before allowing customers to park.
For sellers listing daily or monthly parking, please contact SellerSupport@spothero.com immediately so we can notify the customer. Please note: if a spot is consistently unavailable after a purchase is made, we reserve the right to remove the listing if necessary.
For legacy sellers, creating blackouts as far in advance as possible should prevent this, but we know unexpected situations can sometimes arise. If it’s urgent, please search your address on SpotHero to find a nearby spot to park your personal vehicle. We always guarantee that people will have a place to park when they use SpotHero, so honoring reservations is our first priority. Please note: if a spot is consistently unavailable after a purchase is made, we reserve the right to remove the listing if necessary.
Customers can cancel up until the start time of their reservation on the website and mobile app. After that, customers have 48 hours to contact SpotHero Customer Care if they did not or could not park.
Steven collects all revenue for the month and will remit back your earnings through direct deposit. These payments are processed in the first 7-10 business days of the month. Note: Reservations are counted by the end day, so a reservation starting in December and ending in January, for example, is counted as January revenue and included in the payment at the beginning of February.
For Independent Sellers listing daily, monthly and events parking, it is important for your spot(s) to remain available to customers with an active reservation at all times. If you do not have an active reservation and need to temporarily turn off your spot, contact SellerSupport@spothero.com to have your rate turned off.
We know unexpected situations can sometimes arise. If urgent, please search your address on SpotHero to find a nearby spot to park your personal vehicle. We always guarantee people will have a place to park when they use SpotHero, so honoring reservations is our first priority. Please note: if a spot is consistently unavailable after a purchase is made, we reserve the right to remove the listing if necessary.
For legacy sellers listing hourly or event rates, you can pause your spot(s) at any time by creating a blackout through the seller control panel for up to 90 consecutive days. You’ll want to do this as far in advance as possible - to make sure a customer hasn’t already booked the spot.
Our parking pass will include photos of your spot, detailed directions, and a step-by-step “parking redemption process.” As the spot owner, we believe you’ll know the best way for customers to get into your spot, so we love to use your suggestions. If there are any questions about the directions that are uploaded to the Sell Parking form, our Seller Support team will follow up for clarification. Please reach out to SellerSupport@spothero.com for assistance!