What People Are Saying

  • Spectacular!! ★★★★★
    Spot Hero IS HEROIC (AND EASY. And FRIENDLY! A God-Send!!) I LOOOVE ‘Em!!
    By MuggsT for Version 4.28.0
  • Spot Hero newbie ★★★★★
    I am new to Spot Hero, but by no means new to the frustrations of parking in Chicago, so it has taken a couple experiences to get used to how easy it is to use Spot Hero ... and to find parking at a reasonable cost. Thank you.
    By irishloon for Version 4.28.0
  • Great app ★★★★★
    Excellent!
    By Will M S for Version 4.28.0
  • Spectacular ★★★★★
    Spot Hero has proved to be the right app at the right time in urban America.
    By 411941 for Version 4.28.0
  • Excellent Easy Service ★★★★★
    I recently used SpotHero (Jiffy) on a recent trip. I never flew from JFK and I’m 2 1/2 hours away and was unfamiliar with where to economically park. I found this service after researching many online and couldn’t have been more pleased. I used the Conduit Ave location and used valet assist. Everyone was extremely nice, it was very secure and reasonably priced. The shuttle service was incredibly fast and every employee was a pleasure. I will recommend it to everyone!!!! Thank you!!!
    By many thumbs up for Version 4.28.0
  • Great customer service ★★★★★
    Rate on SpotHero at NYC lot in Village was $25. When I got there the attendant declared my Mercedes GLK an oversized vehicle and wanted an additional $20. I tried to reason and negotiate but he got salty. A GLK is the same size as an average sedan. I left and called SpotHero. A live real person actually answered the phone right away and cancelled and refunded my money immediately. Nice. PS don’t park at 169 Ludlow st in Manhattan. There is a municipal lot 2 blocks away that charges $2/hr (first hour @ $4.50)
    By Bakertc0 for Version 4.28.0
  • Affordable Parking ★★★★★
    Parking in downtown Chicago is ridiculously expensive. Thanks to Spot Hero, you can park in the same locations but at a drastically reduced cost. I recently parked using Spot Hero and paid $18. Without Spot Hero I would have paid $45. Spot Hero is the BEST!!
    By Dimplezzz2002 for Version 4.27.0
  • They treated me right ★★★★★
    Once in a while it doesn’t work and you pay five times what you were expecting to pay. They refund the loss. It was annoying that it didn’t work, but they paid me back. Great customer service
    By Pumpkincow for Version 4.27.0
  • Made for simple & Great parking spot! ★★★★★
    Had a wonderful parking garage spot in Chicago, made it to the spot an hour late and it was still available. The parking garage was newer, clean, felt safe and there was a nice attendant on duty. I highly recommend, and will be using for our next trip to San Antonio soon!
    By idmyhealth for Version 4.27.0
  • Used it twice in Chicago now (Wrigleyville & Loop) ★★★★★
    Honestly, I was hesitant to try it at first after reading a couple bad reviews (but there were also many good ones too). But after considering its popularity, I decided to give it a shot. The first time I used it in Wrigleyville/Lakeview and the second time was in the Loop (both in Chicago), and everything went smoothly both times. Both times were in parking garages, and I was highly satisfied. I made sure to use more “established” looking lots and avoid anything “sketchy” (like apartment hunting and as with most other things; most listings are fine but use your best judgment) You just have to make sure you scan your QR code (in SpotHero app) instead of pulling a ticket. I accidentally pulled a ticket on my way in the 2nd time, but I called the parking garage’s customer service and they helped me fix it (I gave them my SpotHero reservation ID number). So sometimes, you can contact not the SpotHero customer service but the parking garage’s customer service!
    By Lisa_852 for Version 4.27.0