What People Are Saying

★★★★★

Collin, one of Spothero’s hero support representatives, guided me through my issue this morning so well that it seemed like something of a moral tale was occurring for stellar customer support, and overall general human communication, the entire time. I had 2 reservations booked in Manhattan at separate locations. When something came up where couldn’t make it to the second location, which I already was supposed to have arrived to, I tried out Spothero support for the first time with grim expectations regarding any likelihood of a refund or credit exchange to my Spothero account (for some reason I was basing my pessimism on my past experiences of refund attempts at the physical parking garages). Before mentioning that I’d already encroached into my second reserved time slot, blessedly, Collin mentioned how if the time of arrival hadn’t been met yet, I could cancel my reservation via the app, but if my expected time of arrival had already been crossed (today’s situation), we would then see our options for that scenario. After he brought this up, such peace of mind was had from his delivery that I noticed myself forgetting how to properly speak at sheer awe of the thought “now this is what I dreamed customer service should be.” Finally, I was thoroughly satisfied with the 2 solutions he presented to me- that I could be refunded my order to my credit card on file or receive full credit for the total amount to my Spothero account for a future purchase. I went with the latter. Who knew that memorable, above and beyond customer service could be had in a phone app?? Halelu-Yah!!!

iSlim
★★★★★

Used a few times. Sometimes lack of communication between the app and low paid non tech savvy parking attendants. Would be more of an issue for lots who put availabilities on the app. Must have for city dwellers

nukeo-3
★★★★★

Money saving parking application for in and around Chicago.

Mt_Vernski
★★★★★

Although I wish they wouldn’t update it and shift everything around so often. I feel like once I get accustomed to using it they change everything.

Saelal
★★★★★

I’ve had now several calls to adjust my parking spots in Downtown Walnut Creek for work, and between the calls and emails... the customer service is outstanding!!!!!!!!! They’ve been top notch and super responsive to making sure I’m taken care of every time I need help!

_beauty_and_the_feast_
★★★★★

Easy to use and makes parking cheaper! I also initially gave it a low rating last week because it was freezing. Within days, the developer personally contacted me to let me know that they had fixed the problem with an update. Good customer service!

DaveinBG
★★★★★

The best part about the SpotHero app is that you can know where you are parking and how much you paying before ever leaving the house. Not to mention, you often pay less using the app than if you just drove up to the garage/Lot. I use it whenever I commute to work and go downtown to meet friends. 5 Star experience every time!

Only1stevieJ
★★★★★

It always saves me with a parking in D.C. Area and lower prices. I can't imagine finding a cheap parking without it. Love it.

Spotherouser
★★★★★

Really easy to use. Pre pay and purchase parking in Chicago, SF, NYC and DC! I love this!

Mark L SH
★★★★★

This is one of the few apps I am entirely thankful for. Not only can I reserve the closest parking to my destination before I drive downtown and into traffic, but it even maps me to the parking lot, shows a photo of it, and verbally describes where to turn. When a drive around the block can take 45 minutes in traffic, I don’t know how much time I have saved by driving directly to my parking lot with my reserved parking spot. Often the same parking lots are turning people away while I flash my little old phone and drive on in. I love this app.

Chicago Loser